📜 Terms & Conditions
Guidelines for using our website, placing orders, and understanding your rights and responsibilities.
Last Updated: [20 April 2026]
Welcome to Thakurghor (“we”, “our”, “us”). By accessing or using https://thakurghor.com, you agree to follow the terms and conditions outlined below.
Please read them carefully.
1. General
Thakurghor is an online store offering puja items, religious essentials, and related products. By using our website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian. We reserve the right to update, change, or replace any part of these Terms & Conditions at any time.
2. Use of the Website
You agree not to:
Engage in unauthorized access, hacking, or scraping
Use the website for fraudulent or unlawful purposes
Copy product listings, descriptions, or images without permission
Interfere with site operations or security systems
Violation may result in account suspension or legal action.
3. Product Information
We strive to display accurate product details, images, and prices. However, due to the nature of handcrafted and traditional items:
Minor variations in color, texture, or size may occur
Images are for representation only
All product descriptions are subject to change
We reserve the right to discontinue any product at any time.
4. Pricing & Payment
All prices are displayed in Indian Rupees (INR).
Prices may change without prior notice.
Orders will be processed only after full payment is received.
We use secure third-party payment gateway (Razorpay).
We do not store or access your card/UPI details.
5. Orders & Acceptance
Placing an order does not guarantee acceptance. An order is confirmed only after:
Payment is successfully processed
You receive a confirmation email/SMS
We may cancel or refuse service if:
The product is unavailable / out of stock
Incorrect pricing or product information
Suspicious or fraudulent activity
In such cases, you will receive a full refund for prepaid orders.
6. Shipping & Delivery
We ship across India through trusted courier partners.
Delivery timelines are estimates and may vary due to logistics, holidays, or regional restrictions.
Once shipped, order tracking details will be shared.
We are not responsible for delays caused by the courier.
Customers must provide accurate shipping details; failed deliveries due to incorrect addresses may require additional charges for re-shipping.
7. Returns, Cancellations & Refunds
Refer to our Refund & Return Policy for full details.
Key points:
Some items may be non-returnable for hygiene/spiritual reasons (e.g., kumkum, sindoor, prasad, opened packs, used items).
Returns are accepted only if damaged/defective and reported within the specified timeframe.
Refunds are processed as per our Refund & Return Policy.
8. User Accounts
If you create an account:
You are responsible for keeping your username/password secure
You must notify us of unauthorized access immediately
We may terminate or suspend accounts if suspicious activity is detected
9. Reviews, Comments & User Content
If you submit reviews or comments:
You grant us a non-exclusive right to use, reproduce, and display that content
Content must not be abusive, defamatory, illegal, or misleading
We may remove any content at our discretion
10. Intellectual Property
All contents on thakurghor.com, including below are owned by thakurghor.com and protected by copyright laws:
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Images
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Logos
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Text
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Product descriptions
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Designs
You may not copy, reproduce, or use our content without written permission.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for:
Their content
Their privacy practices
Any damage or loss caused by third-party services
Use third-party links at your discretion.
12. Limitation of Liability
To the fullest extent permitted by law:
Thakurghor is not liable for any indirect, incidental, or consequential damages.
We do not guarantee uninterrupted or error-free website operation.
Product variations due to handcrafted nature do not count as defects unless materially different from the product ordered.
Your sole remedy for dissatisfaction with the website is to stop using it.
13. Indemnification
You agree to indemnify and hold harmless Thakurghor, its owners, partners, and employees from any:
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Claims
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Damages
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Losses
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Legal fees
arising from your misuse of the website or violation of these terms.
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
Any disputes, claims, or legal proceedings arising out of or related to the use of this website or our services shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.
We operate from Kolkata and ship products across India; however, all legal matters will be handled only under the jurisdiction of Kolkata, West Bengal.
15. Contact Us
For questions regarding these Terms & Conditions, you may reach us at:
Email: thakurghor.official@gmail.com
WhatsApp: +91 62911 09040
Please include in the subject line: “T&C Query – Thakurghor” when contacting us.
Our team will get back to you within 24–48 working hours.
Thakurghor — Your trusted online store for authentic Puja Samagri